Cancel before we start and you get a full refund. After work starts, you pay for what has been done. Defects are fixed free for 30 days after delivery.
Before work starts
If you cancel within 7 days of paying and we have not started work, you get a full refund.
After work has started
If you cancel once work has begun, we refund the unused part of your payment. We keep payment for work already completed or delivered, calculated on the agreed milestones or, if there are none, on the share of work completed.
Delivered work and fixes
Once you accept delivery, or start using the work in production, the service is complete and is not refundable. For 30 days after delivery we fix defects free of charge (see our Terms). If we cannot fix a major defect that stops the deliverable from working as agreed, we refund the fee for that deliverable.
Hardware and components
Components we buy for you are ordered on your approval and are not refundable once ordered, because suppliers set their own return rules. If an item is faulty or arrives damaged, we help you claim a replacement or refund from the supplier and pass on any refund we receive. Installation work follows the rules in section 2.
Packages and launch prices
Refunds are calculated on the discounted price you actually paid, not on the crossed-out original price.
Support plans
You can cancel a support plan at any time. It ends at the close of the current billing month. We do not refund a month that has already started, unless we failed to provide the service.
What is not refundable
- Third-party costs already paid on your behalf, such as domains, hosting, licences and app store fees.
- Work that has been delivered and accepted.
- Problems caused by changes made by you or others after delivery.
- Change of mind after work has started, beyond the unused part described in section 2.
How to request a refund
Email us in inbox within the time limits above. Include your name, the project or invoice number, and the reason. We reply within 3 business days.
How refunds are paid
Approved refunds go back to your original payment method within 7 to 14 business days. Your bank or payment provider may take longer. Fees charged by payment processors may not be returnable.